GCX-ARC 試験問題を無料オンラインアクセス

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

• A.Data Table Lookup
• B.Collect Input
• C.Collect Data
• D.Call Data Action

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

• A.DTMF
• B.CRM
• C.Telephony
• D.IVR

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

• A.Menu Selection Timeout
• B.Inter-Digit Timeout
• C.Timeout
• D.No Entry Timeout

What would you select from the Performance menu to view real-time statistics for all active campaigns?

• A.Campaign Management
• B.Outbound Campaigns
• C.Schedules
• D.Scripts

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

• A.Scheduling
• B.Architect
• C.Automatic Call Distribution
• D.Call Routing