GCX-AI-GPE 試験問題を無料オンラインアクセス

Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

• A.Offer impressions
• B.Agent login times
• C.Conversion events
• D.Outbound email responses

Which report type allows users to compare queues using GPR with those using standard routing?
Response:

• A.Agent Schedule Adherence Report
• B.Contact List Summary Report
• C.Skill-Based Routing Audit Log
• D.Queue Comparison Report

Which two visual indicators help agents quickly understand a visitor's digital behavior?
(Choose two)
Response:

• A.Lightning bolt for engagement trigger
• B.Clock icon for time spent on page
• C.Graph icon for data loss trends
• D.Red X for disconnected PSTN calls

An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

• A.True
• B.False

Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

• A.Automatically adjusting billing cycles for digital campaigns
• B.Forecasting agent schedules
• C.Automating outbound call flows
• D.Proactively engaging website visitors to influence outcomes