GCP-GC-REP 試験問題を無料オンラインアクセス

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

• A.Agents
• B.Interactions
• C.Queues Activity
• D.Skills Performance

Which definition matches the performance view for Dashboard?

• A.It is used to monitor real-time contact center metrics.
• B.It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C.It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• D.It is used to view historical data only.
• E.It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

• A.False
• B.True

How many days does the report exist after you run it?

• A.70
• B.80
• C.60
• D.90

Which of the following statements are true? (Choose three.)

• A.Reports can be created and then configured.
• B.A queue report only counts interactions handled by an agent.
• C.An agent-based report counts any interactions an agent worked with.
• D.An Abandon is an interaction that disconnects before an agent handles it.
• E.Each report contains a pre-defined set of metrics.