GCP-GC-REP 試験問題を無料オンラインアクセス

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

• A.Reports> Report Editor> Report Generation Time> Schedule Properties
• B.Reports> Report Editor> Report Generation Time> Schedule
• C.Reports> Report Editor> Report Generation Time> Recurrence
• D.Reports> Report Editor> Report Generation Time> Now

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

• A.True
• B.False

Which view displays current metrics and information about the queues if you have a membership?

• A.Queues Performance
• B.Queues
• C.My Queues Activity
• D.Queues Activity

After the report gets deleted, you can download it from the archived list.

• A.True
• B.False

Which definition matches the performance view for Agents?

• A.Used to view historical data only.
• B.Used to monitor real-time contact center metrics.
• C.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• D.Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• E.Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.