GCP-GC-IMP 試験問題を無料オンラインアクセス

What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

• A.admin
• B.employee
• C.User
• D.Supervisor

Which statements are true regarding the role of Designated Contacts? (Choose three.)

• A.Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
• B.Designated Contacts are the only people within the organization who may contact and work with support.
• C.Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
• D.Designated Contacts provide the first level of support for their organization.
• E.Designated Contacts are the only people within an organization with access to the Resource Center.

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

• A.The phone model
• B.The Base Settings
• C.The phone name
• D.The Hardware ID (MAC address)

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

• A.Resend the invite.
• B.Tell John to be patient and wait for the email to arrive.
• C.Reset John's password and let him know the password to log in with.
• D.Add John to Genesys Cloud again so that a new invitation will be generated.
• E.Submit a ticket to Genesys Cloud support.

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

• A.Genesys Cloud 1
• B.Genesys Cloud 3
• C.Genesys Cloud 4
• D.Genesys Cloud 2