GCP-GC-ADM 試験問題を無料オンラインアクセス

What does it imply when a campaign does not dial a list of telephone numbers?

• A.Unable to reach the customer
• B.The telephone number is wrong
• C.The call went unanswered
• D.They are in the DNC list

Which definition matches the After Call Work option Mandatory, Discretionary?

• A.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• C.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• D.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Recording Policies can be configured for what type(s) of contact(s)?

• A.Chat
• B.Message
• C.Email
• D.Call
• E.All of the above

What is the recommended way to create a .csv file?

• A.Use a .csv application to create .csv files
• B.Use a word processing application, such as Microsoft Word, to create your .csv files
• C.Create a spreadsheet and export it as a .csv file
• D.Use a text editor, such as Notepad, to create your .csv files

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

• A.True
• B.False