GCP-GC-ADM 試験問題を無料オンラインアクセス

What is the purpose of the Wrap-up code mappings?

• A.The mappings allow you to associate wrap-up codes to specific queues
• B.The mappings allow you to associate wrap-up codes to specific campaigns
• C.The mappings allow you to associate some behavior with the wrap-up code, such as callback time
• D.The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

Which definition matches the After Call Work option Optional?

• A.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• D.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Which definition matches the After Call Work option Mandatory, Time-boxed?

• A.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• D.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Recording Policies can be configured for what type(s) of contact(s)?

• A.Message
• B.Chat
• C.All of the above
• D.Email
• E.Call

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

• A.Additional attribute ratings
• B.Skills
• C.Time since the agent became available
• D.Staffing requirements
• E.Language