CLSSYB 試験問題を無料オンラインアクセス

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between "what is" and __________________.

• A."What will make money"
• B."What should be"
• C."What isn't"
• D."What will cost less"

The purpose of ________________ is to analyze data and present it in a way we can make informed decisions as to what is happening in our process.

• A.Calculating Standard Deviation
• B.Data Sampling
• C.Basic Statistics
• D.Measurement System Analysis

At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What it ACTUALLY is and What is DOCUMENTED.

• A.True
• B.False

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achievable.

• A.(un)Resistable
• B.Reasonable
• C.Relatable
• D.Rational

When we create a Process Map we use a __________ to show the direction of work flow.

• A.Dashed line arrow
• B.Double lines
• C.Solid line arrow
• D.Series of dots