VERISME 試験問題を無料オンラインアクセス

Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

• A.Management Mesh
• B.Produce
• C.Define
• D.Service management principles

What is the first important step in the Kotter's Organizational Change Management (OCM) model?

• A.Institute change
• B.Generate short-term wins
• C.Build a guiding coalition
• D.Create a sense of urgency

How can Agile be used to support service management?

• A.To build all service management processes like traditional waterfall projects
• B.Agile cannot be used as it is a project management-only practice
• C.For easy acceptance of all service management practices across the entire organization
• D.For building products and services iteratively

What steps describe the high-level process for adapting the VeriSM model?

• A.Investigate all practices in use, select the best set, and make these mandatory
• B.Select the best management practice, focus thereon, and implement it step by step
• C.Define the stakeholders, select the processes, and implement them in the organization
• D.Establish the principles, select a set of practices, create a responsive operating model

Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

• A.Knowing social media and what people or situations can influence us
• B.Joining social groups and actively communicating with them
• C.Social content management and using social techniques
• D.Social awareness and relationship management