SIAMP 試験問題を無料オンラインアクセス

ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
-In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
-ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
-OUTSCO will continue to provide the services for users in ZYXUK
-ZYXS, ZYXD, and the application development team from ZYXUK will become internal service providers The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management Which organizations are most likely to not comply and why?

• A.CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers
• B.ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider
• C.OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure
• D.ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF

ZYX decides to go with SIAMRUS as the service integrator.
The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model What is the best approach that should be taken to ensure success with organizational change management (OCM)?

• A.ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem
• B.As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.
• C.ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior
• D.a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX

ZYX is initiating their NEWGEN SIAM transition project As part of the early planning, ZYX identifies key activities and milestones that must be included in the project plan.
What would be the best approach for ZYX to take in designing their SIAM governance framework?

• A.Establish a working group with representation from all ZYX divisions to review existing policies and practices, then define a framework of policies, standards processes, roles and structural elements
• B.Define a framework of formally appointed governance boards with clearly documented terms of reference to act as decision making bodies, made up of representatives from all divisions of ZYX
• C.Update the responsibilities of the IT Steering Group to include responsibility for ensuring that the SIAM ecosystem is implemented in accordance with defined plans and objectives
• D.Ensure that the future service integrator's contract includes responsibility for establishing a governance framework that describes how the SIAM ecosystem will be managed and operated

ZYX has decided to use an external service integrator SIAMRUS has recommended that the SIAM transition project board has senior user representatives from both the ZYX retained capabilities and the service provider organizations. ZYXS will be an internal service provider.
What activity should ZYXS be responsible for in the senior user role?

• A.Provide input into the acceptance criteria for toolsets
• B.Represent the users from all ZYX companies on the project board
• C.Highlight resource gaps within the project that need resolution
• D.Ensure that the transition project meets the expected benefits

ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.
The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks.
The CEO has agreed to this
Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

• A.Invite only the market leader organization to bid for the supply of the service integration services.
• B.Maintain the project's momentum by asking SIAMRUS to create an outline bid
• C.. Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model
• D.Select the best providers to informally test the validity of the proposed SIAM model
• E.Compare similar market offerings to validate the SIAM model and role of the service integrator.
• F.Analyze each potential provider's capabilities and alignment with ZYX's requirements and current service model
• G.- Research the marketplace for potential service integrators that can deliver ZYX's requirements
• H.Rank the organizations which match the ZYX profile according to their position in themarketplace by using benchmarks
• I.Assess the responses and invite the top three providers to bid for the provision of the service integrator.
• J.Select all existing ZYX service providers for consideration, as these are familiar with ZYX -Invite service integration proposals from all of these existing ZYX service providers
• K.. Research the marketplace for potential external providers and assess current internal capabilities.