SIAMF 試験問題を無料オンラインアクセス

It is important to consider culture in any transition SIAM.
What is a challenge related to a culture of collaboration and cooperation?

• A.ensuring that service targets for each service provider are the same
• B.designing a common template for reporting
• C.agreeing a standard approach for prioritizing incidents
• D.service providers bypassing the service integrator

How can ISO/IEC 20000best be used during the execution of a SIAM roadmap?

• A.as the standard for prospective service providers
• B.as the SIAM model
• C.as means creating a collaborative culture for SIAM ecosystems

What is an activity of the Plan and Build stage of the SIAM roadmap?

• A.appoint service providers
• B.selecting the implementation approach
• C.performance management and improvement
• D.define the strategic objectives

What is an objective of the Discovery and Strategy stage of theSIAM roadmap?

• A.put in place and in use the new SIAM model
• B.obtain full approval of the SIAM model
• C.establish the SIAM transition project
• D.complete the design of the SIAM model

What driver is related to service satisfaction?

• A.the reduction of Shadow IT
• B.prevention of duplication of resources and activities across multiple service providers
• C.a corporate governance requirement, for instance a new act
• D.the pace with which changes are made to meet business requirements