ITSM20F 試験問題を無料オンラインアクセス

What must be included in a well defined Process structure?

• A.statistical support
• B.expected results
• C.timelines
• D.functions

When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider's corporate objectives / requirements?

• A.Any standards defined by the company itself
• B.The time to update the process documentation
• C.A competitor's process management system
• D.The budget available to Human Resources

Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

• A.Availability Management
• B.IT Service Continuity Management
• C.Capacity Management Financial
• D.Management for IT Services

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

• A.Problem Management
• B.Incident Management
• C.Level Management
• D.Service Desk Service

Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

• A.Business Relationship Management
• B.Change Management
• C.Release Management
• D.Service Level Management