ITSM20F.EN 試験問題を無料オンラインアクセス

In the context of standards, what does the term "conformity" stand for?

• A.Verification of supplier certification
• B.Compliance with a requirement
• C.Alignment of an audit nonconformity report to a re-audit report
• D.Quality Management System certification by an approved body

What is a purpose of ISO/IEC 20000?

• A.to promote the adoption of IT governance
• B.to provide best practice guidance on IT Service Management
• C.to promote the adoption of an integrated process approach
• D.to provide best practice guidance on security management

What is the aim of an internal audit?

• A.To ensure and improve one's own quality capability
• B.To verify whether the defined key performance indicators (KPIs) are actually determined
• C.To instruct all employees that quality-related requirements must be observed
• D.To monitor employee performance

A Post implementation review (PIR) is used to determine whether a corrective change has been successfully implemented.
Which process works in conjunction with Change management during a PIR?

• A.Problem management
• B.Configuration management
• C.Capacity management
• D.Release management

What is a Configuration Baseline?

• A.A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
• B.A benchmark of the service provider's capability
• C.The change requests allocated to a release
• D.A configuration audit report