ITILFNDv4 試験問題を無料オンラインアクセス

Which service transition process provides guidance about converting data into information?

• A.Knowledge management
• B.Change evaluation
• C.Service validation and testing
• D.Service asset and configuration management

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Categorization
• B.Detection
• C.Escalation
• D.Prioritization

Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

• A.Focus on value
• B.Keep it simple and practical
• C.Think and work holistically
• D.Progress iteratively with feedback

Which activity is part of the 'continual improvement' practice?

• A.Providing a clear path for users to report issues, queries, and requests
• B.Populating and maintaining the asset register
• C.Identifying and logging opportunities
• D.Delivering tactical and operational engagement with customers

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

• A.Optimize and automate
• B.Keep it simple and practical
• C.Collaborate and promote visibility
• D.Start where you are