ITILFND_V4 試験問題を無料オンラインアクセス

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

• A.Deployment management
• B.Monitoring and event management
• C.Continual improvement
• D.IT asset management

Which can act as an operating model for an organization?

• A.The ITIL guiding principles
• B.Continual improvement
• C.The service value chain
• D.The four dimensions of service management

Which statement about costs is CORRECT?

• A.Costs removed from the consumer are part of service consumption
• B.Costs imposed on the consumer are costs of service utility
• C.Costs removed from the consumer are part of the value proposition
• D.Costs imposed on the consumer are costs of service warranty

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

• A.It should always be used to support direct observation
• B.The act of measuring always positively impacts results
• C.It should always be used instead of direct observation
• D.Measured data is always more accurate than direct observation

What actions does a service desk take for all issues, queries and requests that are reported to them?

• A.Acknowledge, classify, own
• B.Schedule, assess, authorize
• C.Initiate, approve, fulfil
• D.Diagnose, investigate, resolve