ITILFND_V4 試験問題を無料オンラインアクセス

What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

• A.Service management
• B.A service
• C.An IT asset
• D.Continual improvement

Which statement about emergency changes is CORRECT?

• A.The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
• B.Emergency changes should be authorized and implemented as service requests
• C.Emergency changes must be fully documented before authorization and implementation
• D.The testing of emergency can be eliminated in order to implement the change quickly

What should a release policy include?

• A.The roles and responsibilities for incident and problem resolution
• B.The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
• C.The naming convention and expected frequency of each type of release
• D.The process owner and process manager for each type of release

What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

• A.An internal change
• B.A normal change
• C.An emergency change
• D.A standard change

Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

• A.costs
• B.information
• C.utility
• D.warranty