ITILFND 試験問題を無料オンラインアクセス

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

• A.Component services
• B.Customer services
• C.Business services
• D.Supporting services

Which of the following is NOT an objective of service transition?

• A.To provide training and certification in project management
• B.To provide quality knowledge and information about services and service assets
• C.To plan and manage the capacity and resource requirements to manage a release
• D.To ensure that a service can be managed, operated and supported

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

• A.What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
• B.Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
• C.Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
• D.Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future

• A.All of the above
• B.2 and 3 only
• C.1 only
• D.1, 2 and 4 only

Which statement about service review meetings is FALSE?

• A.Meetings should be held on a regular basis to review service achievement
• B.Progress and success of the service improvement programme (SIP) should be reviewed
• C.Issues for the upcoming period should be discussed at the meetings
• D.Actions from service review meetings should only be assigned to the service provider