ITIL 試験問題を無料オンラインアクセス

Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

• A.Optimize and automate
• B.Think and work holisocally
• C.Focus on value
• D.Start where you are

Which dimension considers data security and privacy?

• A.Partners and suppliers
• B.Information and technology
• C.Value streams and processes
• D.Organizations and people

Which dimension includes activities and workflows?

• A.Partners and suppliers
• B.Information and technology
• C.Value streams and processes
• D.Organizations and people

Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

• A.Service management
• B.Relationship management
• C.Release management
• D.Supplier management

Which practice provides a single point of contact for users?

• A.Service request management
• B.Change control
• C.Incident management
• D.Service desk