ITIL 試験問題を無料オンラインアクセス

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

• A.Think and work holistically
• B.Start where you are
• C.Keep it simple and practical
• D.Focus on value

Which is a key requirement for a successful service level agreement?

• A.It should be written in legal language
• B.It should be simply written and easy to understand
• C.It should be based on the service provider's view of the service
• D.It should relate to simple operational metrics

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

• A.configuration of services
• B.skills of people
• C.authorization of changes
• D.relationships with suppliers

How should an organization adopt continual improvement methods?

• A.Select a few key methods for the types of improvement that the organization handles
• B.Select a single method for all improvements that the organization handles
• C.Build the capability to use as many improvement methods as possible
• D.Use a new method for each improvement the organization handles

Which two practices interact the MOST with the service desk practice?

• A.Deployment management and change enablement
• B.Service request management and deployment management
• C.Change enablement and incident management
• D.Incident management and service request management