ITIL-F 試験問題を無料オンラインアクセス

Which one of the following activities is NOT part of the Deming Cycle?

• A.Act
• B.Do
• C.Co-ordinate
• D.Plan

Which process will regularly analyze incident data to identify discernible trends?

• A.Problem management
• B.Change management
• C.Service level management
• D.Event management

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

• A.Capacity management
• B.Design coordination
• C.Availability management
• D.Release management

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

• A.The service catalogue management
• B.The IT service continuity management
• C.The supplier management
• D.The service level management

What is a change of state that has significance for the management of a configuration item (CI) called?

• A.A request for change (RFC.
• B.An event
• C.A change to a service level agreement
• D.A baseline