ITIL-F 試験問題を無料オンラインアクセス

Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

• A.Service capacity management
• B.Business capacity management
• C.Component capacity management
• D.Supplier capacity management

What do customer perceptions and business outcomes help to define?

• A.The value of a service
• B.Governance
• C.Key performance indicators (KPIs)
• D.Total cost of ownership (TCO)

Which of the following is NOT an objective of Continual Service Improvement?

• A.Identify activities to improve the efficiency of service management processes
• B.Conduct activities to deliver and manage services at agreed levels to business users
• C.Improve the cost effectiveness of IT services without sacrificing customer satisfaction
• D.Review and analyze Service Level Achievement results

How are groups, teams, departments and divisions classified?

• A.Processes
• B.Technicians
• C.Roles
• D.Functions

Which of the following should be done when closing an incident?
1 . Check the incident categorization and correct it if necessary
2 . Check that the user is satisfied with the outcome

• A.1 only
• B.Both of the above
• C.2 only
• D.Neither of the above