EX0-117 試験問題を無料オンラインアクセス

Which process includes business, service and component sub-processes?

• A.Incident management
• B.Service level management
• C.Financial management
• D.Capacity management

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

• A.Products
• B.Preparation
• C.Profit
• D.Potential

Which function or process would provide staff to monitor events in an operations bridge?

• A.Request fulfillment
• B.Applications management
• C.IT operations management
• D.Technical management

Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

• A.None of the above
• B.1 and 2 only
• C.2 and 3 only
• D.1 and 3 only

Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfillment
3.Demand management
4.Incident management

• A.All of the above
• B.3 and 4 only
• C.2 only
• D.2 and 4 only