EX0-117 試験問題を無料オンラインアクセス

Which of the following is NOT an objective of Continual Service Improvement?

• A.Review and analyze Service Level Achievement results
• B.Conduct activities to deliver and manage services at agreed levels to business users
• C.Identify activities to improve the efficiency of service management processes
• D.Improve the cost effectiveness of IT services without sacrificing customer satisfaction

Which process is responsible for providing the rights to use an IT service?

• A.Change management
• B.Request fulfillment
• C.Incident management
• D.Access management

The definitive media library is the responsibility of:

• A.Facilities management
• B.Request fulfillment
• C.Service asset and configuration management
• D.Access management

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

• A.What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
• B.Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
• C.Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
• D.Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

In which document would you expect to see an overview of actual service achievements against targets?

• A.Capacity plan
• B.Service level agreement (SLA)
• C.SLA monitoring chart (SLAM)
• D.Operational level agreement (OLA)