EX0-115 試験問題を無料オンラインアクセス

In the context of standards, what does the term "conformity" stand for?

• A.Quality Management System certification by an approved body
• B.Compliance with a requirement
• C.Alignment of an audit nonconformity report to a re-audit report
• D.Verification of supplier certification

One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?

• A.Change Management
• B.Service Desk
• C.Release Management
• D.Configuration Management

A company includes the principle of continual improvement of the Service management system (SMS) in their Service management plan.
What evidence would be gathered to demonstrate continual improvement?

• A.Analyze customer satisfaction and identify resulting actions
• B.Perform a service provider evaluation
• C.Review the Service management system at least annually
• D.Analyze and evaluate the existing situation to identify areas for improvement

What is the most common process that is associated with the Service Desk?

• A.Change Management
• B.Configuration Management
• C.Service Level Management
• D.Incident Management

An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?

• A.Change Management
• B.Service Desk
• C.Release Management
• D.Security Management