EX0-115 試験問題を無料オンラインアクセス

Which process is responsible for registering the relationships within the IT infrastructure?

• A.Release Management
• B.Change Management
• C.Asset Management
• D.Configuration Management

What are the key contents of an IT Service Management system?

• A.Systematic processes for ticket recording and follow-up only
• B.A software system for the ticket
• C.A documented organizational and operational structure
• D.A software system to monitor the key performance indicators (KPIs)

What is a valid reason for an IT service provider to adopt and implement the ISO/IEC 20000 standard?

• A.To adopt an international standard on Information security management
• B.To adopt an integrated process approach to manage services
• C.To adoptIT governance
• D.To adopt the best practices ofIT service management

What is a function of processes?

• A.They represent a complete set of monitoring options.
• B.They express the level of compliance with the requested quality characteristics.
• C.They complement descriptions of structural and organizational roles and responsibilities
• D.They describe vertical and horizontal escalation options.

The ISO/IEC 20000 standard requires that service reports are produced using information based on service delivery and SMS activities.
How are these service reports used?

• A.as input to financial management in order to determine charges for the service
• B.to present a professional image of the company
• C.as the basis for making management decisions and taking actions based on findings
• D.to compare the performance of the Service desk with service targets