EX0-115 試験問題を無料オンラインアクセス

One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?

• A.Definitive Software Library (DSL)
• B.Software Distribution Library
• C.Capacity Database
• D.Configuration Management Database (CMDB)

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

• A.annually
• B.quarterly
• C.only when there is a business need to change the service
• D.monthly

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re-installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?

• A.Problem
• B.Request for Change
• C.Known Error
• D.Workaround

Which process is responsible for supplying first-line support and assistance in daily use of iT services?

• A.Availability management
• B.Service reporting
• C.Service level management
• D.Incident management

One of the key activities in Supplier management is managing contracts with various suppliers.
Which activity would not be included according to ISO/IEC 20000-1?

• A.defining criteria for subcontractors
• B.monitoring supplier performance against agreed targets
• C.ensuring the contract reflects current requirements
• D.defining a point of contact who manages the relationship