EX0-114 試験問題を無料オンラインアクセス

What is an ISO/EC 20000 requirement relating to the service management plan?

• A.It must include the documented procedures specified by the standard
• B.It must include the scope of the organization's service management plan
• C.It must be available in at least one hard copy and approved
• D.It must never include any know-how of the organization

Which process is responsible for registering the relationships within the IT infrastructure?

• A.Asset Management
• B.Release Management
• C.Configuration Management
• D.Change Management

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the
investigation of actions to eradicate poor service?

• A.IT Service Continuity Management
• B.Service Level Management
• C.Financial Management for IT Services
• D.Availability Management

When can the building and testing of a Change begin?

• A.As soon as there is a correct network plan for the change
• B.As soon as the Request for Change (RFC) has been formally authorized
• C.As soon as the impact analysis has been discussed by the members of the Change Advisory Board
• D.As soon as the Request for Change (RFC) has been classified

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re- installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

• A.Known Error
• B.Problem
• C.Request for Change
• D.Workaround