EX0-110 試験問題を無料オンラインアクセス

What is the objective of a Management System?

• A.to define, agree, record and manage levels of services
• B.to provide the policies and the framework that is needed for the effective management and implementation of all IT services
• C.to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
• D.to ensure that Key Performance Indicators (KPIs) are defined for all IT services

What triggers a re-test of the Availability and Service Continuity plans?

• A.significant periods of unplanned non-availability
• B.six months having passed since the last test
• C.a major disaster having occurred
• D.a major change to the business environment

When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service providerWhen improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider? corporate objectives / requirements?

• A.A competitor process management systemA competitor? process management system
• B.Any standards defined by the company itself
• C.The time to update the process documentation
• D.The budget available to the Personnel Department

An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer's business needs. What document is produced to support this objective?

• A.Service Management plan
• B.Business resource plan
• C.Capacity plan
• D.Availability plan

Clear policies and processes need to be defined for budgeting and IT accounting. Which of the following needs to be included?

• A.Effective financial control and authorization.
• B.Workload characteristics and trend information.
• C.The Total Cost of Ownership (TCO) of the services.
• D.Current and predicted costs related to capacity.