EX0-110 試験問題を無料オンラインアクセス

What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?

• A.the Service Management Plans
• B.the SLAs with the other parties
• C.the SLAs with the customers
• D.the Service Level Plans

What purpose can the ISO/IEC 20000 standard serve?

• A.It provides Key Performance Indicators (KPIs) upon which service performance can be assessed.
• B.It helps to decide on the requirements that need to be verified within the scope of a supply agreement.
• C.It provides a yardstick for the design of a total Quality Management System.
• D.It provides a guideline for the Quality Management measures that must be taken in an organization to implement a quality policy.

Which of the following is a best practice concerning information security risk assessment?

• A.Information security risk assessments should be performed as a result of the review of every incident.
• B.Information security risk assessments should be performed at agreed intervals and be maintained during changes.
• C.Information security risk assessments should be performed once a year.
• D.Information security risk assessments should be carried out by an external auditor to maintain objectivity.

Which of the following is within the scope of the requirements of ISO/IEC 20000?

• A.Charging for IT Services
• B.Operations
• C.Service Desk
• D.Information Security Management

Which of the aspects listed below is included in ISO/IEC 20000?

• A.employee motivation
• B.standard products
• C.social responsibility
• D.customer communication