EX0-001 試験問題を無料オンラインアクセス

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

• A.To proactively prevent all outages to IT services
• B.To deliver and manage IT services at agreed levels to business users and customers
• C.To decide how IT will engage with suppliers during the service lifecycle
• D.To design and build processes which will meet business needs

Which of the following models would be MOST useful in helping to define an organizational structure?

• A.The Deming Cycle
• B.Service Model
• C.Continual Service improvement (CSI) model.
• D.RACI model

Which statement about the service portfolio is TRUE?

• A.The service portfolio includes ail services except those managed by third parties
• B.It is an integral part of the service catalogue
• C.It allows the organization unlimited resources when planning for new service deployments
• D.It represents all resources presently engaged or being released in various stages of the service lifecycle

Which of the following is the BEST description of a centralized service desk?

• A.The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
• B.There is a single desk in one location serving the whole organization
• C.The desk is co-located within or physically close to the user community it serves
• D.The desk provides 24 hour global support

What are underpinning contracts used to document?

• A.Service levels that have been agreed between the internal service provider and their customer
• B.Metrics and critical success factors (CSFs) for internal support teams
• C.The provision of IT services or business services by a service provider
• D.The provision of goods and services by third party suppliers