EX0-001 試験問題を無料オンラインアクセス

IT Service Continuity strategy should be based on:
1) Design of the service technology 2) Business continuity strategy
3) Business Impact Analysis
4) Risk assessment

• A.1, 3 and 4 only
• B.1, 2 and 4 only
• C.2, 3 and 4 only
• D.1, 2 and 3 only

Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

• A.The change manager
• B.Business management
• C.Service desk manager
• D.IT management

Which one of the following is the BEST definition of reliability?

• A.The level of risk that affects a service or process
• B.The availability of a service or component
• C.How long a service or configuration item (CI) can perform its function without failing
• D.How quickly a service or component can be restored to normal working order

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

• A.Service design: Design the processes
• B.Service strategy: Develop the offerings
• C.Service transition: Plan and prepare for deployment
• D.Service operation: IT operations management

What are the publications that provide guidance specific to industry sectors and organization types known as?

• A.Pocket Guides
• B.The ITIL Complementary Guidance
• C.The Service Strategy and Service Transition books
• D.The Service Support and Service Delivery books