EX0-001 試験問題を無料オンラインアクセス

In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?

• A.It is possible that responsiveness may suffer and customers needs may not be met within business timescales
• B.Customers needs will be met more easily because of the improved stability of the services with fewer failures to disrupt timely delivery
• C.From the information given, it is not possible to comment regarding the impact on responsiveness of over-emphasis on stability
• D.There is only likely to be a positive outcome from improved stability - the customers must be made fully aware of this and their expectations regarding responsiveness must be managed

Which of the following statements BEST describes the aims of release and deployment management?

• A.To ensure that all changes can be tracked, tested and verified if appropriate
• B.To record and manage deviations, risks and issues related to the new or changed service
• C.To build, test and deliver the capability to provide the services specified by service design
• D.To ensure that each release package specified by service design consists of a set of related assets and service components

Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes

• A.All of the above
• B.2, 3 and 4 only
• C.1, 2 and 3 only
• D.1, 3 and 4 only

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

• A.The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
• B.The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development
• C.The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
• D.Service Catalogue and Service Portfolio are different names for the same thing

What are the three service provider business models?

• A.Internal service provider, external service provider, outsourced 3rd party
• B.Internal service provider, external service provider, shared service unit
• C.Internal service operations provider, external service operations provider, shared service unit
• D.Internal service provider, outsourced 3rd party and off-shore party