CITM 試験問題を無料オンラインアクセス

During financial year closing, a processing error in a critical financial system occurs. Senior management demands a change to be implemented in order to not further delay the business processes. Which sort of change is applied?

• A.Emergency
• B.Standard
• C.Normal
• D.Exceptional

The new system (application) is ready for adoption (implementation). The customer is concerned that an instant change-over from the current system to the new system will create a large impact on the user base.
You are requested to propose an approach for adoption. Which of the items listed below is recommended?

• A.Coordinated
• B.Phased
• C.Big bang
• D.Parallel

Before the marketing department will decide on a new advertising campaign, it wants to be able to gain more insights into the customer, being able to predict the products customers will purchase in the near future. What is a 'must-have' criterion in terms of the technology the marketing department is interested in?

• A.Business Intelligence (BI)
• B.Records Management System (RMS)
• C.Ad hoc analysis
• D.Advanced analytics

Whilst creating the IT service catalog, a needs analysis is conducted. One of the items discussed is the data points required for the IT services. What is the objective of these data points?

• A.To establish the operating hours of the IT services
• B.To measure the performance of IT services delivered
• C.To identify the data being used by the customer
• D.To determine the life expectancy of IT services

A customer survey needs to be designed. What is the most important factor for success?

• A.Minimum duration to complete
• B.Use a rating scale only
• C.Relevant questions to meet the objective
• D.Make use of leading and loaded questions