CITM 試験問題を無料オンラインアクセス

What is the Critical Success Factor (CSF) in IT services review?

• A.Inform customers on improvements made
• B.Suitable location for the IT service review meeting to take place
• C.Explain shortcomings and bottlenecks during IT services review meeting with the customer
• D.Evaluate deliverables before meeting the customer for an IT service review

On behalf of senior management, the Human Resource management department instructs all unit managers to perform appraisal meetings using SMART conditions. Which method is expected to be followed?

• A.Graphic rating scales
• B.Management By Objectives
• C.Ranking
• D.Performance ranking method

Little to no budget is available for hiring new staff for the IT service desk. What is the ideal method of sourcing knowing that little time is available?

• A.Word of mouth
• B.Internet job board
• C.Recruitment agency
• D.Internal IT staff based on a SWOT analysis

The project brief/project charter is created. Which of the following is not part of it?

• A.Quality expectations
• B.High-level risk
• C.Summary budget
• D.Detailed planning

As part of the business continuity plan preparations, management wants a site arrangement to facilitate a desk for the workers. Which site do you recommend?

• A.Warm site
• B.Hot site
• C.Mobile site
• D.Cold site