312-75 試験問題を無料オンラインアクセス

Mrs. Swella is instructing her students to be help desk technicians. She wants them to understand the frustration they may experience once on the job.
Which one of the Mowing presentation techniques is correct to use m the above situation?

• A.Reading assignments on the subject of customer relations
• B.Role play in which the instructor plays the help desk technician
• C.Role play in which the student plays the help desk technician
• D.A lecture presented on the basic principles of customer relations

Mrs. Keen's accounting students are having difficulty with accounts payable concepts. She develops a package of material that contains contracts, receiving reports, and invoices. She tells her students to make the proper accounting entries using the documents. She is available to provide guidance on how to use the materials. What type of simulation is illustrated in the above case?

• A.Case study
• B.Gaming
• C.Group Work
• D.Brainstorming
• E.Equipment

Ms, Jones is teaching her students the correct order of mathematical operations. She uses the phrase ''Please Excuse My Dear Sister Susan'' to help them remember the correct order.

• A.Checklist
• B.Narrative Task Description
• C.Annotated model
• D.Decision tree
• E.Mnemonic

You are asked to teach a class on the basic of using SAP R/3 as ERP, students are migrating from using BAAN and are hostile to the new ERP program. The best action you can take in this matter would be:

• A.Explain the course objectives and receive acceptance from the students at the beginning of the class.
• B.Tell them that their boss is requiring them to attend.
• C.Assure the students they will like the new ERP application better.
• D.Poll the learns if they want to continue with the new ERP program.

You are taking over a class that has many problem with the previous instructor, who was terminated for his lack of technical knowledge. Although you are well-qualified to tech the course, you realize that is essential to establish your credibility before will NOT help you establish credibility with the class?

• A.Stating your qualification to tech the course
• B.Stating that each student will be graded based on his or her performance of the objectives.
• C.Allowing the class to ask about your background
• D.Informing the class of you expectations and defining the classroom rules
• E.Mentioning the reasons the previous instructor was terminated