RC0-903 試験問題を無料オンラインアクセス

Which of the following should be used to ensure that a Windows OS is functioning optimally?

• A.Application updates
• B.Driver updates
• C.Restore points
• D.Scheduled backups

Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?

• A.Enterprise license
• B.Seat license
• C.Open source license
• D.Commercial license

A user has received an error message when connecting to the wireless network. The error indicates the IP address being used by the user's system is already in use. A DHCP server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user's IP address. Which of the following is MOST likely the cause?

• A.The DHCP server's scope has been exhausted and no additional IP addresses are available.
• B.The user is also connected to the wired network with a LAN cable.
• C.The system's local firewall is blocking SYN/ACK traffic from the DHCP server.
• D.The user has a statically assigned IP address in the DHCP server scope.

A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future?

• A.Re-map the mapped network drive with the domain administrator account
• B.Connect all computers in the office to UPS devices
• C.Replace the hard drives on the file server hosting the shared files
• D.Check the "Reconnect at logon" checkbox for the mapped network drive

A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

• A.Communicate status with customer and ensure successful call transfer
• B.Inform the customer that the issue cannot be resolved at this level
• C.Tell customer that patience will be needed
• D.Remain on the line until the issue is resolved