220-902 試験問題を無料オンラインアクセス

Joe, an employee, installs his own version of software on a company-issued laptop and uses the software for corporate work. A technician is alerted to the change and uninstalls the application.
Which of the following explains the reason why the technician uninstalled the software?

• A.An enterprise license is in use.
• B.A personal license is in use.
• C.An open source license is in use.
• D.A commercial license is in use.

A technician has upgraded four computers and would like to securely repurpose the hard drives for later use.
Which of the following should the technician do to the drives to prepare them for later use?

• A.Quick format
• B.Degauss
• C.Drive wipe
• D.chkdsk

A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices?

• A.Quarantine infected system, identify symptoms, and create restore point.
• B.Identify symptoms, quarantine infected system, and create restore point.
• C.Create restore point, identify symptoms, and quarantine infected system.
• D.Identify symptoms, educate end user, and create restore point.

A SOHO user calls a technician and reports that after an on-site technician replaced all of the ink cartridges in a printer, characters are not printing clearly. Which of the following is the BEST course of action for the technician to take NEXT?

• A.Train the user on how to calibrate the printer
• B.Reinstall the printer drivers
• C.Recommend replacing the printer
• D.Suggest the user replace the ink cartridges

A technician is dispatched to work on a computer that belonged to a recently terminated employee. The technician determines the system is hosting illegal software.
Which of the following actions best describes the NEXT step the technician should take?

• A.Reimage the computer for future use
• B.Back up the computer data to an IT share
• C.Secure the computer to establish chain of custody
• D.Immediately notify the local authorities or corporate security