Screen Sharing is the default system tool that can be used in macOS to allow the technician to view the screen simultaneously with the user. Screen Sharing is a built-in app that lets users share their Mac screen with another Mac on the network. The user can enable screen sharing in the System Preferences > Sharing pane, and then allow other users to request or enter a password to access their screen1. The technician can launch the Screen Sharing app from the Spotlight search or the Finder sidebar, and then enter the user's name, address, or Apple ID to connect to their screen2. Remote Assistance is a Windows feature that allows users to invite someone to help them with a problem on their PC3. Remote Desktop Protocol (RDP) is a protocol that allows users to connect to a remote computer over a network4. Virtual Network Computing (VNC) is a technology that allows users to share their screen with other devices using a VNC viewer app1. These are not default system tools in macOS, although they can be used with third-party software or settings.
References: 1: https://support.apple.com/guide/mac-help/share-the-screen-of-another-mac-mh14066/mac 2:
https://www.howtogeek.com/449239/how-to-share-your-macs-screen-with-another-mac/ 3: https://support.
microsoft.com/en-us/windows/solve-pc-problems-over-a-remote-connection-b077e31a-16f4-2529-1a47-
21f6a9040bf3 4: https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients
/remote-desktop-protocol

The "tracert" command is used to view the path that network traffic takes from a PC to a specified destination.
It is helpful in identifying where along the path the traffic may be failing or experiencing delays. In the scenario where a customer service representative can't send jobs to a remote printer but can print locally,
"tracert" can help diagnose if there's a network routing issue affecting the connection to the remote branch office.

Full Comprehensive Explanation: In this situation, the priority is to get the workstation back online and accessing the corporate database as quickly as possible. Restoring from the last backup is the most efficient way to achieve this. It will revert the system to a known working state, likely resolving the software issue without the need for extensive troubleshooting.

Personalization is a Windows 10 setting that allows a user to modify the desktop wallpaper, as well as other aspects of the appearance and behavior of the desktop, such as colors, themes, sounds, etc. Apps is a Windows 10 setting that allows a user to manage the installed applications and their features. Updates is a Windows 10 setting that allows a user to check for and install the latest updates for the OS and other components. Display is a Windows 10 setting that allows a user to adjust the screen resolution, brightness, orientation, etc. Verified References: https://www.comptia.org/blog/windows-10-settings https://www.
comptia.org/certifications/a

UPS > Surge protector = Computer, wifi router, cable modem
Surge protector = wallOutlet , printer and scanner