Zombies and botnets are terms that describe the types of infections that can cause internal workstations to participate in a DDoS (distributed denial-of-service) attack. A DDoS attack is a malicious attempt to disrupt the normal functioning of a website or a network by overwhelming it with a large amount of traffic from multiple sources. Zombies are infected computers that are remotely controlled by hackers without the owners' knowledge or consent. Botnets are networks of zombies that are coordinated by hackers to launch DDoS attacks or other malicious activities. Keylogger, adware, ransomware, and spyware are not types of infections that can cause internal workstations to participate in a DDoS attack.

A rollback plan is essential for a change to be approved by a change management review board. It outlines the steps to reverse a change in case something goes wrong, minimizing downtime and mitigating risk. Other items like end-user acceptance and cost analysis are important but not typically the deciding factor for approval.
Reference: CompTIA A+ 220-1102 Exam Objectives, Domain 4.2 Operational Procedures - Change Management

The correct answer is B. Power Options. The Power Options utility in the Control Panel allows you to configure various settings related to how your computer uses and saves power, such as the power plan, the sleep mode, the screen brightness, and the battery status. To access the Power Options utility, you can follow these steps:
Go to Control Panel > Hardware and Sound > Power Options.
Click on Change plan settings for the power plan you are using.
Click on Change advanced power settings.
Expand the USB settings category and then the USB selective suspend setting subcategory.
Set the option to Disabled for both On battery and Plugged in.
Click on OK and then on Save changes.
This will prevent the operating system from suspending the USB devices to save power .
System, Devices and Printers, and Ease of Access are not the utilities that should be used to configure the setting. System is a utility that provides information about your computer's hardware and software, such as the processor, memory, operating system, device manager, and system protection. Devices and Printers is a utility that allows you to view and manage the devices and printers connected to your computer, such as adding or removing devices, changing device settings, or troubleshooting problems. Ease of Access is a utility that allows you to customize your computer's accessibility options, such as the narrator, magnifier, high contrast, keyboard, mouse, and speech recognition. None of these utilities have any option to configure the USB selective suspend setting.

To troubleshoot a user's computer remotely while the user is connected, the best option is Microsoft Remote Assistance (MSRA). MSRA allows the technician to view and control the user's screen with their permission, facilitating an effective troubleshooting session without disconnecting the user.

Detailed Explanation with Core 2 References:SSH allows for remote access to systems securely and discretely, suitable for verifying patch levels and other administrative tasks. This meets Core 2 objectives on using secure remote access tools (Core 2 Objective 4.9).