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What should be the primary source of information about a customer's current adoption barriers?

• A.bill of materials
• B.customer strategic goals
• C.current industry trends
• D.insight from the account team

A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation. Which information must the CSM understand from the leadership for a successful deployment journey?

• A.company's position with competition
• B.the number of deployed solutions at the customer's site
• C.which KPIs are important to impact
• D.plans for renewal of the adopted solution

What are two examples of expand opportunities? (Choose two.)

• A.increasing license count
• B.hosting an executive review
• C.training on existing features
• D.adding headcount to manage solution by the customer
• E.providing solution optimization services

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

• A.credibility
• B.cost efficiency
• C.employee satisfaction
• D.sustainability
• E.risk management

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

• A.scheduling of Quarterly Success Review
• B.completion of customer training
• C.alignment of key stakeholders
• D.review of product roadmap
• E.identification of customer business outcomes