820-427 試験問題を無料オンラインアクセス

Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

• A.Listen to the customer to understand her KPIs.
• B.Identify a person on her staff who can explain details.
• C.Draft a high level message using language pulled from the top IT vendors.
• D.Plan out your message to explain potential options.

Business departments have each selected one person to represent their needs for an improved reporting system. Which is a recommended way to capture, confirm, and prioritize the requirements of the group of departments?

• A.Conduct individual interviews then summarize the inputs.
• B.Distribute two industry benchmark reports then run a conference call to hear opinions and answer questions.
• C.Conduct one or more workshop sessions.
• D.Send out a survey to the representatives and the managers of each department.

Which two statements about a company's or product's Value Proposition are true? (Choose two.)

• A.The Value Proposition describes the benefit that a specific set of products or services can provide to the target customer.
• B.The Value Proposition should communicate why the product or service is better than alternatives.
• C.The Value Proposition guarantees that a customer problem or need will be met.
• D.The Value Proposition details the cost and revenue structure of a project.
• E.The Value Proposition details the annual financial return that stockholders can obtain from investing in the company.

A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose two.)

• A.Implementing a cloud computing solution that incorporates industry best practices.
• B.The creation of a consistent customer master that spans across all customer-facing business units (credit card, consumer banking, mortgage, personal loan).
• C.The introduction of an Enterprise Resource Planning platform to replace the company's ecosystem of legacy applications.
• D.A user experience that is optimized around how the company's backend order management system processes transactions.
• E.Single sign-on access management which enables customer authentication credentials to carry forward across multiple banking applications.

Which three dimensions can you use to categorize a business capability? (Choose three.)

• A.Processes
• B.Costs
• C.Procedures
• D.Technology
• E.Level in architecture stack
• F.People