820-427 試験問題を無料オンラインアクセス

A new video solution is being adopted more slowly than the business needs it to be. Which phase/activity most likely caused this issue?

• A.Only Senior management was involved in designing and testing.
• B.It requires the same password criteria as other systems.
• C.It is free, so departments have no stake in its success.
• D.It is a standard, corporate application.

Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist? (Choose two.)

• A.Ability to interpret financial statements
• B.Ability to plan and schedule complex data migration
• C.Ability to build relationships
• D.Ability to influence others
• E.Ability to explain design decisions in multiple languages

A large company acquires a smaller, more innovative start-up company. What should you think about to ensure a smooth transition to your solutions?

• A.Prioritize security policies while allowing user flexibility to try new things.
• B.Require setup on a physical connection instead of offering flexible, mobile access.
• C.Upon startup of each laptop, universally distribute updates of corporate software without asking for user agreement.
• D.Institute more frequent alerts because they are new to the company.

A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose two.)

• A.Single sign-on access management which enables customer authentication credentials to carry forward across multiple banking applications.
• B.Implementing a cloud computing solution that incorporates industry best practices.
• C.A user experience that is optimized around how the company's backend order management system processes transactions.
• D.The introduction of an Enterprise Resource Planning platform to replace the company's ecosystem of legacy applications.
• E.The creation of a consistent customer master that spans across all customer-facing business units (credit card, consumer banking, mortgage, personal loan).

What is one reason to include a data analytics specialist in design work for a new customer service portal?

• A.To identify data entry fields on which help desk personnel will require special training
• B.To ensure the best user experience for long-time customers
• C.To provide a starting point for analyzing and reporting on customer trends
• D.To validate that current backup and recovery processes can support the new application