820-424 試験問題を無料オンラインアクセス

Which of the following can best help you establish credibility with a customer executive?

• A.Describe the benefits of Cisco's approach to customer support
• B.Ask informational questions about industry trends
• C.Demonstrate awareness and interest in learning more about the company's priorities and published financials
• D.Talk a lot about your product's new features

In which order should capability analysis be performed?

• A.Technology and business capabilities should be analyzed simultaneously.
• B.Either technology or business capabilities can be analyzed first.
• C.Technology capabilities should always be analyzed first.
• D.Business capabilities should always be analyzed first.

Which activity is recommended in the seven-step business process improvement process?

• A.Authorize a responsible project manager.
• B.Take short-, medium-, and long-term measurements.
• C.Gather the data.
• D.Decide how to present the data.

What is an example of a financial benefit?

• A.Estimates of value for which the customer finance executive has given you written evidence of agreement.
• B.The highest priority impacts available to customers from implementing an IT solution.
• C.Estimates of monetary value which the customer could realize after paying for the solution costs.
• D.A result that is more important to Senior Executives than mid-level managers.

Which option is a potential customer benefit of an outcome-based sales approach?

• A.enhanced end-user support services
• B.alignment of technology to business needs
• C.improved security policy
• D.focus on solutions