642-241 試験問題を無料オンラインアクセス

Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

• A.number and type of remote administrative data servers
• B.number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways
• C.size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop
• D.number and type of configured Cisco Unified Contact Center Enterprise agents

When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

• A.Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
• B.Cisco Agent Desktop lets you view agent and team statistics from the desktop.
• C.Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
• D.Cisco Agent Desktop lets you transfer calls by using a dial pad.

How does Cisco Unified Contact Center Enterprise provide security to the system?

• A.Microsoft Windows Active Directory is used to control access to the system.
• B.Cisco Synchronization Service is used to control access to the system.
• C.Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
• D.Microsoft SQL Server accounts and logins for all users are used to control access to the system.

All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

• A.Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
• B.When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
• C.When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
• D.Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.

Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

• A.The agent must be configured as "nailed up" and not "call-by-call."
• B.The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
• C.A mobile agent PC must be connected to the local phone at the agent location.
• D.The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
• E.The supervisor must be configured as both an agent and a mobile agent.