642-241 試験問題を無料オンラインアクセス

Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

• A.number and type of remote administrative data servers
• B.size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop
• C.number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways
• D.number and type of configured Cisco Unified Contact Center Enterprise agents

In the Cisco Unified Contact Center Enterprise solution, what is considered "Agent Handle Time"?

• A.the time that the agent spent talking to the caller plus the queue time for the call and any wrap-up time
• B.the time that the agent spent talking to the caller plus any network time that was used during ringing, call transfers, and holds during the call
• C.the time that the agent spent talking plus any wrap-up time that is associated with the call, including any hold time during the call
• D.the time that the agent spent talking to the caller, including any hold time during the call

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

• A.Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
• B.The call cannot be transferred or conferenced back to an agent.
• C.Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
• D.Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.

During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

• A.from the call arrival to the point that the agent answers
• B.from the call arrival to the point that the agent is ready
• C.from the transfer to IVR to the point that the agent hangs up
• D.from the call arrival to the point that the agent hangs up

Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

• A.to size the private network that is required between the Peripheral Gateway Side A and B
• B.to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
• C.to size the visible network that is required between the Peripheral Gateway and the call router
• D.to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster