600-460 試験問題を無料オンラインアクセス

Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

• A.The call that traversed through the A path.
• B.The call that traversed through the B path.
• C.The call that traversed through the D path.
• D.The call that traversed through the C path.

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

• A.Percent Allocation
• B.Call Type
• C.Precision Queue
• D.Skill Group

Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)

• A.CVP transfer timeout timer setting
• B.Target Requery in an ICM script queue step
• C.Cisco Unified Communications Manager unattended port setting
• D.Agent Desktop Ring No Answer time setting

Which two statements about Precision Queues are true? (Choose two.)

• A.A Wait Time may be configured in any step except for the last step.
• B.At least one step must be configured for a Precision Queue.
• C.Precision Queues can be configured for usage in agent-based inbound campaigns.
• D.Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.
• E.A Consider If statement may be configured in any step.

Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?

• A.VPN configuration, IPsec configuration, and NAT configuration
• B.network isolation, IPsec configuration, and Windows configuration
• C.Windows Firewall, IPsec configuration, and gateway security
• D.Windows Firewall, network isolation, and SQL hardening