500-443 試験問題を無料オンラインアクセス

What is referred to as a switch leg on CVP?

• A.Ringtone call from CVP to WB
• B.Agent call initiated by CVP
• C.Script request from CVP to UCCE/PCCE
• D.Ingress SIP call leg from Ingress gateway to CVP

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

• A.Agent PG/CTIServer
• B.IDS
• C.Finesse
• D.SPOG
• E.AWDB

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

• A.Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
• B.Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
• C.Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
• D.Configure the Survey DN, CT and associate with the Survey routing script.
• E.Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

• A.CUCM and PCCE
• B.CCE and CVP
• C.CVP and Finesse
• D.CCE and Finesse
• E.Finesse and VXML Server

What should a Call Type be mapped to for successful call routing?

• A.Dialed numbed
• B.Routing Client
• C.Default Label
• D.Scheduled Script