500-442 試験問題を無料オンラインアクセス

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

• A.ICM responds to the Route Request by running a Routing Script.
• B.Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
• C.CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.
• D.CVP delivers a Route Request to the ICM Central Controller.

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

• A.ICM responds to the Route Request by running a Routing Script.
• B.ICM sends an Agent Label, which prompts a command to CVP.
• C.ICM responds to the Route Request by running an Administrative Script.
• D.ICM sends a VRU Label, which prompts a command to CVP

What is the function of the CVP Subdialog Return element in a VXML application?

• A.populate variables sent back to CCE
• B.populate variables sent back to Virtualized Voice Browser
• C.populate variables sent back to the parent application
• D.populate variables sent back to VXML Gateway

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)?
(Choose two.)

• A.cost
• B.customer satisfaction
• C.average queue time
• D.call abandon rate
• E.productivity
• F.customer expectations

What are two parts of a Single Sign-on message flow? {Choose two.)

• A.IdS detects the user has an invalid access token
• B.IdS detects the user has a valid access token
• C.IdP provides a login page for authenticating the user
• D.Browser issues PUT of the Finesse desktop with an access token
• E.IdS provides a login page for authenticating the user