500-440 試験問題を無料オンラインアクセス

With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

• A.100
• B.15
• C.50
• D.20

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

• A.normalize SIP messages using SIP profiles
• B.Silent Monitor inbound voice calls
• C.record calls by forking the media
• D.secure communication using flow around mode
• E.load balancing outbound calls

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose three.)

• A.Queue the call and play a message, then release the call.
• B.Offer Courtesy Callback to the caller, then terminate the call.
• C.Transfer calls to an available IVR port.
• D.Send a Release Message to the routing client.
• E.Transfer the call to the Cisco Unified Communications Manager hunt group.
• F.Terminate the call with a Dialog Fail or RouteEnd.
• G.Treat the call with System Default Label.

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

• A.Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.
• B.The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
• C.With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.
• D.Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
• E.Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages?
(Choose three.)

• A.device and call monitoring
• B.routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
• C.SIP call control messages
• D.service control
• E.subscription control
• F.device and call control