500-440 試験問題を無料オンラインアクセス

Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.)

• A.If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
• B.If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
• C.During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
• D.There is no impact on call processing during a Cisco Unified ICM Logger failure.
• E.If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A.
• F.If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
• G.If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.

Which setup is correct when you configure Cisco UCS B-Series VICs to reach the Fabric interconnect switches for Cisco Unified Contact Center Enterprise (UCCE) on Cisco UCS B-Series deployments?

• A.Enable this Fabric Failover only when the UCS B FI connects to a Common Layer 2 domain in upstream Network.
• B.Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths.
• C.Disable the Fabric Failover option.
• D.Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose three.)

• A.Send a Release Message to the routing client.
• B.Queue the call and play a message, then release the call.
• C.Transfer the call to the Cisco Unified Communications Manager hunt group.
• D.Terminate the call with a Dialog Fail or RouteEnd.
• E.Offer Courtesy Callback to the caller, then terminate the call.
• F.Treat the call with System Default Label.
• G.Transfer calls to an available IVR port.

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

• A.number of agents
• B.number of skill groups per agent
• C.percent of traffic with Courtesy Callback
• D.percent of traffic requires Whisper Announcements
• E.percent of traffic requires Agent Greeting
• F.number of concurrent real-time reports
• G.number of call types
• H.busy hour call attempts
• I.number of call and ECC variables

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

• A.when the call is first post-routed from Cisco Unified Customer Voice Portal
• B.when a call-routing script hits the first Queue to Skill Group node
• C.when the call is routed to an agent
• D.when the call terminates and data is written to the Cisco TCD table