500-051 試験問題を無料オンラインアクセス

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

• A.bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
• B.bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified
• C.number of historical reporting sessions
• D.number of ASR and TTS ports
• E.bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
• F.number of silent-monitoring and remote-monitoring sessions

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

• A.Apply a ''Warm Standby'' license.
• B.Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
• C.Do a fresh installation of the whole system as high availability over WAN.
• D.Apply a ''WAN Standby'' license.

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

• A.send enterprise data to an SME
• B.start a Cisco WebEx session with an SME
• C.chat with an SME
• D.send an email to an SME
• E.transfer a call to an SME

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

• A.Service Level
• B.WrapUp Time
• C.Automatic Work
• D.Agent Name
• E.CCX Application
• F.Overflow CSQ

What does it mean for a variable in the Application Editor to be defined as a parameter?

• A.The variable can be used to pass data to and from subflows.
• B.The value for that variable can be supplied via Application Configuration in Application Administration.
• C.The variable can be used to pass data to and from VoiceXML applications.
• D.The value for that variable is defined by the calling application.
• E.The variable can be used in conditional steps.