500-051 試験問題を無料オンラインアクセス

What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?

• A.50
• B.400
• C.150
• D.300

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

• A.physical MAC
• B.Cisco Unified CCX version
• C.IP address
• D.gateway address
• E.hostname

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

• A.number of silent-monitoring and remote-monitoring sessions
• B.number of historical reporting sessions
• C.bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
• D.bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified
• E.number of ASR and TTS ports
• F.bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

A preview outbound dialer uses which source and destination resources?

• A.the personal line of the agent to the customer
• B.a CTI port to the agent, then redirected to the customer
• C.a CTI port to the customer
• D.the ACD line of the agent to the customer

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

• A.Cisco Unified CCX Premium
• B.Cisco Unified CCX Standard
• C.Cisco Unified CCX Enhanced
• D.Cisco Unified IP IVR
• E.Cisco Unified CCX Enterprise