350-060 試験問題を無料オンラインアクセス

What is the main reason for establishing a baseline?

• A.to establish roles and responsibilities
• B.for later comparison
• C.to determine the cost of services provided
• D.to standardize operations

You are working at a service provider NOC as a Tier 2 NOC engineer. The service desk has escalated a trouble ticket to you. The customer complaint on that ticket states that there is no network reachability between two branch offices. After reviewing the ticket, you begin troubleshooting but soon realize that you are unable to resolve the incident yourself. Which two factors should you consider before escalating this to the next level of support? (Choose two.)

• A.number of affected customer end users
• B.workload of the escalation person
• C.priority level of the trouble ticket
• D.service level agreement

According to ITIL@ v3 framework, which type of redundancy is characterized by minimizing service disruption utilizing redundant network assets at both component and system levels?

• A.diverse
• B.homogeneous
• C.passive
• D.active

A Tier 2 ISP network provides Internet connectivity to residential and business customers. The Tier 2 ISP uses Internet transit service from Tier 1 ISPs at different locations. Lately, the link utilization on a few core links of the Tier 2 ISP has increased to unacceptable levels, while a significant part of the core network has low utilization. Which two of the following methods should be used to alleviate this problem without deploying additional links? (Choose two.)

• A.Change the IGP cost metrics in the core.
• B.Use the BGP AS prepend to influence how Internet traffic enters the network from the Tier 1 ISPs.
• C.Use the BGP MED attribute to influence how Internet traffic exits the network to the Tier 1 ISPs.
• D.Use the BGP local preference to influence how Internet traffic exits the network to the Tier 1 ISP.
• E.Use QoS to rate-limit traffic.

According to ITIL@ v3 framework, in a stable (no new services or traffic demands) environment, a reduction in the total number of recurring syslog messages per month is an indication that which ITIL@ management process is working well?

• A.incident
• B.event
• C.problem
• D.release