100-140 試験問題を無料オンラインアクセス

A finance department user complains that their workstation, which is connected via an Ethernet cable, experiences slower speeds compared to other departments. What should be the first action to troubleshoot this issue?

• A.Increase the workstation's RAM
• B.Replace the Ethernet cable with a fiber optic cable
• C.Connect the workstation to a WLAN to compare speeds
• D.Test the speed using a network testing tool and check the Ethernet cable for damage

What should a technician do first when responding to an end user's report of a suspected malware infection on their laptop?

• A.Run a full system antivirus scan
• B.Format the hard drive
• C.Transfer important files to a backup location
• D.Reboot the laptop

During an office audit, an IT support technician notices several laptops using non-original power adapters.
What risk should the technician warn users about when using these non-original adapters?

• A.Potential overheating or damage to the laptop's battery
• B.Enhanced battery life
• C.Increased data transfer speeds
• D.Improved charging efficiency

During a network audit, an IT support technician needs to guide a macOS user to locate their IPv6 address to ensure compliance with the latest security protocols.
What should the technician instruct the user to do?

• A.Navigate to System Preferences > Network, select the connection, and click "Details"
• B.Use Spotlight to search for "Network Utility" and select the Info tab
• C.Open Terminal and type ifconfig
• D.Go to Apple Menu > System Preferences > Network > Advanced > TCP/IP

You receive an email request for personal information.
You need to make sure you are working with the right individual to avoid a social engineering attempt.
Which step should you take?

• A.Use company approved methods to confirm the individual's identity.
• B.Respond to the email request from the individual to ask them for personal information.
• C.Allow the individual to volunteer to share identity information.
• D.Share personal account information and ask the individual to confirm it.