100-140 試験問題を無料オンラインアクセス

How should a technician document insights gained from technical forums in internal documentation?

• A.Disregard less popular solutions to avoid cluttering documentation with unverified information
• B.Copy and paste forum content directly into internal documentation to preserve the original wording
• C.Summarize the insights gained and cite specific forum threads or posts where relevant
• D.Document only those solutions that do not contradict the technician's initial understanding of the issue

During a support call, a macOS user reports that their application performance is sluggish when multiple applications are open.
To determine if RAM is a bottleneck, which tab of the Activity Monitor should the IT support technician recommend the user to check?

• A.Network
• B.Memory
• C.CPU
• D.Disk

During a support call, a technician is asked for their login credentials to troubleshoot an issue faster.
How should the technician respond?

• A.Ask the caller to send an official email request for audit purposes
• B.Share the credentials since the request appears to come from within the company
• C.Offer to create a temporary password and share that instead
• D.Refuse to share any credentials and report the request to the IT security team

During an upgrade of network infrastructure, a technician notices that several workstations cannot access network resources via LAN but have no issues when connected via WLAN.
What should the technician check first?

• A.Check the DHCP server settings for wireless connections
• B.Disable the firewall settings on the affected workstations
• C.Reconfigure the wireless access points
• D.Ensure all VLAN configurations are correctly assigned to their respective ports

What protocol should a technician follow after completing a troubleshooting session using VNC?

• A.Immediately start another session to check for additional issues
• B.Advise the user to uninstall VNC to prevent unauthorized access
• C.Leave the VNC connection open in case the user experiences further issues
• D.Ensure that all VNC software is properly closed and the user's system is secured