L4M2 試験問題を無料オンラインアクセス

Which of the following is an assumption of Kano model?

• A.The relationship between product functionality and customer satisfaction is always linear
• B.All types of customer requirements have the same impact on customer satisfaction
• C.All customer requirements are basic requirements
• D.Different types of customer requirements have different impact on customer satisfaction

XYZ Ltd operates in the plumbing and heating industry. The company has developed and patented a new range of alternative products, using a different material from conventional brass that offers substantial cost savings. XYZ Ltd plans to launch the full range of new products. Will this change the impact on competitive forces in the market?

• A.Yes, this development has created substitute products
• B.No, this development does not impact buyer bargaining power
• C.No, this development does not impact supplier bargaining power
• D.Yes, this development has created the threat of new entrants

A procurement manager has noticed that profitability within a market has increased steadily over the years. In addition, the market is relatively easy to enter, and demand within the market is predicted to remain high.
Which of the following is likely to happen in this particular market as a direct consequence of these factors?

• A.Suppliers will invest more heavily in technology
• B.Buyers will switch to a different market
• C.The regulator will intervene and establish pricing controls
• D.The market will attract new entrants

Which of the following factors should be assessed to understand the competitiveness of a supply market?

• A.Presence of a minimum wage
• B.Number of suppliers within the market
• C.Gross National Product (GNP) of the country of manufacture
• D.Previous price paid for goods

Azram, a procurement analyst, has been tasked with applying whole-life asset management when purchasing a piece of laboratory equipment. Was this the correct course of action?

• A.Yes, because this considers all associated costs
• B.No, because this covers various transactional costs
• C.No, because this considers the costs of quality
• D.Yes, because this focuses only on the price of the equipment