ITILF 試験問題を無料オンラインアクセス

What should the IT service continuity process primarily support?

• A.Mission critical services at peak business periods
• B.Critical IT processes
• C.All the services in the service portfolio
• D.Business continuity strategy

Which process is responsible for discussing reports with customers showing whether services have met their targets?

• A.Service level management
• B.Continual service improvement
• C.Change management
• D.Availability management

A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.
What has taken place within the SLA target?

• A.A functional escalation
• B.A hierarchic escalation
• C.An incident resolution
• D.A service level escalation

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

• A.Manage an activity
• B.Be accountable for the outcome of an activity
• C.Perform an activity
• D.Be kept up-to-date on the progress of an activity

What term describes assurance that a product or service will meet its agreed requirements?

• A.Warranty
• B.Service level agreement
• C.Underpinning contract
• D.Utility