BAP18 試験問題を無料オンラインアクセス

Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?

• A.To identify how the organisation should structure itself to support the desired situation
• B.To establish which stakeholder views will not be reflected in the desired situation
• C.To determine which activities in the desired situation are not financially feasible
• D.To assess how tar the organisation's current activities support the desired situation

EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?

• A.Internal processed
• B.Internal policy.
• C.External requirement.
• D.External constraint.

A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect.
Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?

• A.Keep on side; Constant active management
• B.Keep watch; Constant active management
• C.Ignore; Constant active management
• D.Ignore; Keep informed.

The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.
One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.
The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?

• A.Low interest, some power
• B.High interest, low power
• C.High interest, some power.
• D.Some interest, high power

The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?

• A.b. c and d.
• B.a. c and e.
• C.c. d and e
• D.a, b and e.