CSFX 試験問題を無料オンラインアクセス

A useful way of prioritising your task is known as the:

• A.RST approach.
• B.Listing approach.
• C.ABC approach.
• D.PTT approach.

It is important to give an internal customer a good customer experience because:

• A.They are more important than external customers.
• B.They are equally as important as external customers.
• C.They are more likely to be a returning customer.
• D.They are more likely to complain than external customers.

A concentrated targeting strategy is used when a product or service has:

• A.Been selected for a product with more than one customer segment.
• B.Been specially developed for a particular market segment.
• C.More marketing resources allocated to it.
• D.Not been differentiated in the market place.

Good time management recommends that if you are busy and someone rings you then you should:

• A.Answer the call and deal with it as you know you will eventually have to deal with it.
• B.Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
• C.Answer the phone and ask them to ring you later at a more convenient time.
• D.Ignore the phone call and let it ring.

Attitudes and assumptions that we make about people are:

• A.Useful when selling to customers.
• B.Likely to help with product placement.
• C.A good first impression of customers.
• D.A common barrier to communication.