SVC-19A 試験問題を無料オンラインアクセス

Which of the following features of iOS require an Apple ID to use?

• A.Maps
• B.Game Center
• C.Split View
• D.Siri

Which of the following customer statements would alert you to a safety issue? (Choose two.)

• A.The screen is too bright. It hurts my eyes.
• B.The corner of my iPad is badly bent.
• C.My iPhone flashed and sparked when I tried to charge it.
• D.The home button on my iPhone seems to have sunk.
• E.My iPhone has fluctuating sound levels. Sometimes it is deafening.
• F.My new Apple Watch makes me itchy and my wrist is red and irritated.

Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

• A.Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.
• B.Click the Apple menu, select Apple ID, and ensure that Lew's Apple ID is listed.
• C.Open System Preferences, click iCloud, and verify that the account is signed in.
• D.Open the Apple ID pane in System Preferences.

Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)

• A.Scratches
• B.Apple product serial number
• C.Dents or dot imprints
• D.Apple logo
• E.QR Code
• F.IATA complice label
• G.UPC Code

Please refer to the following information to answer the questions on the right.
Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.
Once Hannah returned home with the iMac, the sound issue occurred again.
Hannah has returned. She is angry and she is cursing at the technician.
From the following, which are part of the 5-step conflict resolution model? (Choose two.)

• A."Is this really the same issue? Might it be a different issue?"
• B."Are you sure your children didn't do something to it?"
• C."You are right, Hannah. I can see the repair history says you picked up the computer this morning."
• D."I feel sorry for you. You had to drive all the way back here."
• E."I understand your frustrations, Hannah. I would feel the same way if my computer was having the same issue after a repair. I am here to help."