7765X 試験問題を無料オンラインアクセス

To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

• A.Administration and Live Monitoring module
• B.all modules
• C.only Administration module
• D.Administration and Reports module

How can a user automate the process of assigning evaluation tasks for specific weekday(s)/week?

• A.by setting up an evaluation plan
• B.by modifying the application that randomly decides the weekday
• C.by changing the distribution pool
• D.by clearing all Adhoc evaluations

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

• A.They can appeal the evaluation.
• B.They can escalate it with the superior.
• C.They can click on the disagree button in the evaluation view mode.
• D.They can decline the evaluation.

Which integration is not supported with Avaya Aura Contact Center?

• A.CS1000 - Passive
• B.CM - Active and Passive
• C.CS1000 - Active
• D.IP Office

Which action is not a recommended troubleshooting step, while the calls for the logged-in Agents are not getting recorded?

• A.Check the agent recording profile in AWFOS Admin - Employee management
• B.Verify the Agent is able to login to the AWFOS application to ensure the recordings are happening
• C.Verify that the Recorder, Signaling Adapter and Media adapter have loaded the agent from the database
• D.Verify that AWFOS received the agent login information