7750X 試験問題を無料オンラインアクセス

For which purpose would you assign an Address book to a Profile?

• A.To keep a tidy structure in the Address book menu
• B.For all users to see on the IPOCC and IP Office
• C.For the creating of Historical reports
• D.For only specified agent to use this Address book

The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.
How can this be achieved?

• A.Create an agent group with the selected agent as members.
• B.Create a profile with the selected agents as members.
• C.Create a separated report for each agent required.
• D.Create a team with the selected agents as members.

Which application do you use to change the time of the re-occurring daily backup?

• A.IPOCC User Interface
• B.Manager
• C.Web Admin
• D.PGAdmin

In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use.
In which two places can they be used? (Chose two.)

• A.Topic information
• B.Address Book
• C.IVR editor
• D.Agent Profiles
• E.Task flow editor

Which type of dialer tries to balance the drop rate with the dial factor?

• A.Progressive Dialer
• B.Power Dialer
• C.Preview Dialer
• D.Mechanical Dialer