7497X 試験問題を無料オンラインアクセス

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

• A.No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
• B.Remove the Agent ID from Communication Manager.
• C.Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
• D.Add the new Avaya Oceana agent using Control Manager.

Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:

What is the Work Request ID in the log message?

• A.PfPex14xShrmrqt2A8E7eIw
• B.Eke6 qw3S2K-NyAKSJny6A
• C.f785b56c-364f-4acf-9620-b723a6ca43c6
• D.UGZQRVhJNHhTaGlycXQYQThFN2VJdw

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

• A.Choose Import Mode: Initial (run every time for synchronization)
• B.Choose Import Mode: Sync (run every time for synchronization)
• C.Choose Import Mode: (renew for renewing synchronization)
• D.Choose Import Mode: Initial (only for Initial synchronization)

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

• A.Check if you get a PING response from Avaya Control Manager Server from Web Server.
• B.Verify If you can launch the Omnichannel Administration Utility successfully.
• C.Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
• D.Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center,

Which three parameters are associated to a work request inside the Avaya Oceana solution? (Choose three.)

• A.Attributes
• B.Work Request ld
• C.Customer ID
• D.Agent ID
• E.Work flow Type