74970X 試験問題を無料オンラインアクセス

Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

• A.VO - 'PSTN' Voice
• B.VO - Web Voice
• C.VO - Video
• D.VO - "VoIP" call

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

• A.UCM Data Collector Database Backup
• B.UCA Store Service Database Backup
• C.Omni store DB Controller Data Store
• D.Omni store DB Database Backup

After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

• A.cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
• B.cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
• C.cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
• D.cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

• A./var/log/Avaya/dcm/pu/CallServerConnector
• B./var/log/Avaya/services/CallServerConnector
• C./var/log/Avaya/services/CustomerControllerService
• D./var/log/Avaya/dcm/pu/AgentControllerService

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

• A.ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
• B.The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
• C.The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
• D.ED allows you to deploy both old and new ED workflows In the ED without any problems.