7492X 試験問題を無料オンラインアクセス

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

• A.It allows for dynamic reporting of call center activities in custom methods.
• B.It enables routing of calls to the agent that is most idle.
• C.It uses advanced algorithms to efficiently route calls to agents.
• D.It provides conditional routing of calls to agent queues.
• E.It dynamically matches a customer to an optimal agent.

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

• A.ADD
• B.MOD10
• C.SEL
• D.CATR

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.
Which VDN would be used for BSR Available Agent Strategy?

• A.VDN 6026
• B.VDN 6023
• C.VDN 6024
• D.VDN 6025

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?

• A.TTrace Log2Zip
• B.TTrace Console
• C.TTrace Server
• D.TTrace Configuration

What wouldtrigger a vector event error?

• A.When vector processing reaches the- maximum 100 steps allowed
• B.Misdirected calls
• C.Call Denial
• D.When vector processing reaches the maximum 1000 steps allowed