7492X 試験問題を無料オンラインアクセス

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

• A.route-to number 9112920414 with cov y if unconditionally
• B.route-to number r112920414 with cov n if unconditionally
• C.route-to number *r112920414 with cov n if unconditionally
• D.route-to number 112920414 with cov n if unconditionally

What are the three considerationrequirements for the deployment of Network Call Deflection? (Choose

• A.A route-to number r 13035485103 must be used in vector stepprocessingand Net Redir=yin theBSR Application plan.
• B.The second leg of the call is set up by the redirecting Communication Manager.
• C.Announcement, collect digits, converse-on, wait for hearing music, wait for the hearingannouncement, ringback, or silencecannot be used for NCD.
• D.Network Call Deflectionisonly available In Europeand must be compliant with ETSI Supplementary Service Network Call Deflection.
• E.NCD by the PSTN can occur only if the incoming call to the Avaya AuraCommunication Manager is not answered.

Which three statements about LAI requirements aretrue? (Choose three.)

• A.The routing of an incoming call to an external switch must beanswered at the originating switch.
• B.It Is able to use the adjust-by vector command to better manage EWT.
• C.Intelligently route calls among the call centers to achieve a better ACD load balance.
• D.Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.
• E.The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

Giventhe following conditions:
In the lousiness Advocate configuration
During call surplus conditions
If calls are waiting when an agent becomes available
The agent's selection method is Percent Allocation
How will the Communication Manager Interpret the highest priority call-.?

• A.As the highest skill level and the longest CW1 or PWI
• B.As the longest CWT or PW I
• C.As the oldest call waiting that best maintains the administered target allocations for all skills
• D.As the highest skill level and the highest ratio of CWT/SO or PWI/SO

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable
"A"?

• A.3876
• B.876549432
• C.9432
• D.87654