7491X 試験問題を無料オンラインアクセス

Refer to the exhibit.

Based on the agent idle time and call flow in the exhibit, to which location will the call be queued?

• A.Skill 77
• B.Location 4
• C.Location 1
• D.Location 2

If your software is not working, what is the best practice to determine how to fix the concern?

• A.Monitor logs and alerts for information for a few months to determine the problem
• B.The ability to get the software running immediately will solve all business needs
• C.Do a root cause analysis and gather information to solve the problem to prevent future issues
• D.Use the nine disciplines associated with troubleshooting to identify and describe the problem

A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?

• A.Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
• B.No, the customer must use the TTrace application on the server where it is running
• C.Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
• D.No, the customer must use the TTrace application from another server

A customer wants to archive their log files using the Ttrace Log2Zip application Which setting can they choose to archive their files?

• A.The number of lines in the log and the commands
• B.The size of the log file and which files to archive
• C.The period of time, the name, and the files to be archived
• D.The type of log file and the name

A customer has a problem with the Call Center Elite Multichannel Media Store. They cannot connect to a database and access the media store.
What would be helpful to narrow the fault domain?

• A.The customer should ensure that the software is installed
• B.The customer should ensure that the database software is installed
• C.The customer should ensure that the core services are running and that the software is installed
• D.The customer should ensure that the services are running