7491X 試験問題を無料オンラインアクセス

A customer has a problem with the Call Center Elite Multichannel Media Store. They cannot connect to a database and access the media store.
What would be helpful to narrow the fault domain?

• A.The customer should ensure that the software is installed
• B.The customer should ensure that the core services are running and that the software is installed
• C.The customer should ensure that the database software is installed
• D.The customer should ensure that the services are running

There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?

• A.Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
• B.Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client
• C.Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
• D.Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?

• A.VDN Override on VDN 7202 is set to no
• B.VDN Override on VDN 7201 is set to yes
• C.No agents are staffed in skill 1
• D.The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

• A.87654
• B.3876
• C.9432
• D.876549432

Which three server applications can be duplicated to provide a level of redundancy?
(Choose three.)

• A.Media Director
• B.License Director Server
• C.Application Management Server
• D.Integrated Data Server
• E.XML Server