7392X 試験問題を無料オンラインアクセス

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

• A.The agents are on outgoing calls.
• B.An ACD call is ringing at their telephone.
• C.The agents have pressed thou aux work button.
• D.The agents are on calls from another split.
• E.The agents are dialing a number to place a call or activate a feature.

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

• A.Record an announcement.
• B.Configure a dial plan with a 4-digit extension that begins with 5.
• C.Configure a dial plan with a 4-d|git feature access code.
• D.Configure an announcement using the extension 5003.

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

• A.Agents should log in manually to each split.
• B.Splits could be measured by Basic Call Management System (BCMS).
• C.Agents could be logged in to 20 splits maximum.
• D.After an ACD-call, an agent will automatically change its state to AUX.

What is an abbreviated dialing list that is defined for the entire organization?

• A.System
• B.Entire
• C.Personal
• D.Group

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

• A.It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
• B.It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.
• C.It provides basic reporting on Vectors, Agents, and Trunk Groups.
• D.It enables recorded announcements to be played to incoming calls.
• E.It provides options for selecting among available agents with the same skill.